FREQUENTLY ASKED QUESTIONS (FAQs)
You can quickly get comprehensive and accurate information about order FAQs of SurveyRemoverOnline. Besides, Survey Remover Online provides free and timely online support for all customers via our support system.
Q 1. How can I confirm that I have finished the order?
Answer: After your payment, you will receive a confirmation of your transaction immediately via email that contains all of your order information.
Q 2. Can I cancel my order after placing it?
Answer: We are sorry that your order can not be cancelled once it is validated due to the automated way that orders are processed and fulfilled. If you want to demand a refund, please see our Refund Policy.
Q 3. How can I get an invoice?
Answer: After payment, you will receive the invoice together with the download link. For orders paid by Credit Card or direct debit from your bank account (electronic debit or online bank transfer), the payment processor will issue an invoice in no time.
Q 4. Is my order secure?
Answer: We cooperate with the most reliable payment platform PayPal, which is the world’s largest payment platform and the most secure payment service provider. All your privacy is 100% guaranteed. During the whole purchase process, SSL encryption is applied to protect all the data and information you provided for the order.
Q 5. What payment methods do you support?
Answer: PayPal and Credit card is the fastest way for your payment. Our system will automatically send an email with the download link to you after your purchase.
Q 6. Which currency can you accept?
Answer: We support many currencies, such as Euro, US dollar, British pound and Australian dollar, and so on. You could select the currency that is most suitable for you.
Q 7. What’s your Refund Policy?
Answer: All products on our website can be evaluated through trial versions. Please try the trial version before purchase and make sure that our products are compatible with your system and satisfy your requirements. Please feel free to contact us if you have any problems in using our products.
We don’t accept your refund demand under the following circumstances:
- You requested a refund for technical reasons but never asked for any assistance from our support team with any detailed explanation of the problem.
- You failed to receive the download link for the product and didn’t try to contact us.
- You changed your mind after placing an order.
- You recovered your lost password by yourself or others before using our products, even though you already purchased it.
- You resolved the problem by other methods instead of asking help from us when the software didn’t work for you.
If you are not satisfied with our products due to the following reasons, we’ll refund your money in 7 days after purchase:
- You ordered the wrong product and then purchased the right product from us. We can refund you for the wrong product.
- Our products didn’t work for you, and our technical support team failed to provide effective solutions for you within seven days.
By placing an order for our products, indicate that you have read this Refund Policy and fully accept the terms of this refund policy. Please email us if you have any questions on our refund policy.
Q 8. How long and how many times can I download the software after purchase?
Answer: You can download it Unlimited times within 365 days once you paid it successfully; otherwise, the download link would be expired.
Q 9. How long to receive the confirmation email containing the download link or key code? What should I do if I don’t receive the email?
Answer: Generally speaking, the payment processor(PAYPAL) will send the confirmation email to you within 30 minutes once your order is validated, but it may take up to 2 hours during high volume periods.
If you don’t receive the email, please check if you have written correct email address at first, and then check your spam. You can also email us via [email protected] with your Order ID and the name of the product that you purchased, so we’ll resend the download link or key code to you as soon as possible.
Q 10. I failed to download the software from the download link provided in the email.
Answer: The following are some reasons for your download difficulties. If possible, could you please check your system and disable any of the following? We are sure our product will not be harmful to your PC.
Firewall – These are designed to prevent downloads from non-approved sites and can sometimes target legitimate files.
Antivirus Programs – These can cause problems by scanning a download in progress, causing the download to become corrupt or damaged.
Download Accelerators or Managers – These can sometimes interfere with the download process by simultaneously accessing portions of the download file multiple times, causing it to become corrupt or damaged.
Browser– Use an alternate browser, and or update your browser to the newest version. You also can download the software on another computer to see if it works.
Q 11. Do you provide a free upgrade? If so, how long it is?
Answer: We provide a one-year free upgrade for the same version or product, from the day you purchased. For instance, if you bought the professional version on Jan 1, 2020, then you can get the newly upgraded professional version freely before Jan 1, 2021.
Q 12. I need to upgrade my software to another version, how to realize it?
Answer: Please contact us via [email protected] with order ID, we will provide the upgrade link. You only need to pay the difference.